You may be aware of a situation where you visit a bookmaker’s website for the first time and aren’t familiar with the interface and functions. A thousand questions immediately arise in your mind: “How to register?”, “How to make the first deposit?”, “Who can I ask for help?” and so on. There is a dedicated support team for all of these questions, which will generally offer several options for you to contact. What is the best time to get your question answered, and what are the contact Parimatch options? All the information you need to know is below.
What options does Parimatch support offer you?
- Calling a call centre. In this situation, everything is quite simple: the company’s official website has a telephone number which you can always call. Parimatch support is on call 24/7 to get an answer to your query at any time convenient for you.
- Live chat. Parimatch has a unique live chat feature. What does it mean? Parimatch live chat is perfect for those people who don’t like to wait long. Just write your question in the particular field, send it and wait. The first available operator will contact you immediately. It usually takes no more than 1-2 minutes.
- Email. This option is well known to everyone. Once you open the company’s official website, where you find the email address, please write your question in an email and send it. The answer will come to you within 24 hours.
Help via social media?
Besides the ways listed above, Parimatch customers can also ask for help via messengers such as WhatsApp and Telegram. To use this function, you need to save the bookmaker’s contacts in your phonebook, which you can find, as already mentioned, on the company’s official website. It should also be noted that the operators only consider text messages, ignoring audio files, videos, and video calls.
How to post my question to the live chat?
You need to find the yellow Live Chat button in the bottom right corner on both the website and the app. A live chat window will open where you can ask any question you are interested in by clicking on it.
What are the opening hours?
Parimatch support is available 24 hours a day, seven days a week.
How long does it take to get an answer?
Because there is a relatively large staff, it shouldn’t take long to get an answer. There is a live chat feature for those who don’t like to wait, where the waiting time is just 1-2 minutes.
Where can I find the company’s phone number and email address?
The phone number and email address can be found on the official website of Parimatch.